Last Updated: February 2025

Safeguarding & Terms of Service

Introduction:

At ARC, we believe that transformation isn't something we do to you—it's something you unlock within yourself. Our role is to create a safe, supportive environment where that possibility can thrive. We are committed to empowering individuals to make meaningful changes and upholding the highest standards of care and ethics for our clients and coaches. This document outlines our safeguarding policies and terms of service to ensure a safe, respectful, and transparent coaching relationship.

Your story matters—your healing matters. You matter.

1. Confidentiality

We are dedicated to maintaining the confidentiality of all information our clients share. Your personal information will never be shared without your explicit consent, except where required by law. We uphold the highest privacy standards, ensuring that sensitive data is securely handled in compliance with data protection regulations (e.g. GDPR).

2. Boundaries

Our coaches are trained to maintain professional boundaries at all times. Clear lines are drawn to ensure that both clients and coaches understand the scope and limits of the coaching relationship. This includes respecting personal space, avoiding dual relationships (e.g., friendships or romantic involvement), and staying within the boundaries of professional coaching.

3. Transparency and Accessibility

Our policies are designed to be transparent and easily accessible. We aim to ensure that all clients fully understand the services provided, our ethical obligations, and their rights. If at any point you feel unclear about any of our policies, please do not hesitate to reach out.

4. Ethical Conduct

ARC operates with a strict code of ethics. All coaches are expected to:

• Act in ways that promote the welfare of clients.

• Work within their areas of competency.

• Respect client interests and personal boundaries.

• Comply with the law and ethical standards.

Our coaches will never knowingly cause harm to a client and will work with integrity, honesty, and respect for each individual’s unique circumstances.

5. Safeguarding Policy

We take safeguarding seriously. Our safeguarding measures include:

• Clear guidelines for what constitutes appropriate and ethical conduct.

• A commitment to respecting all individuals and preventing harm.

• Procedures for addressing any concerns or ethical dilemmas.

• Regular reviews of our safeguarding policies to adapt to changing needs.

Clients who feel unsafe or uncomfortable can contact us directly to discuss their concerns. ARC also encourages reflective practice, and we supervise and support coaches to ensure they follow safeguarding best practices.

6. Support for Coaches

We are committed to ongoing training and awareness for all ARC coaches. This includes familiarising coaches with safeguarding protocols to handle challenging situations professionally and carefully.

7. Dispute Resolution

If any issues or disputes arise, we are committed to resolving them fairly and respectfully. Clients are encouraged to contact us directly to discuss any concerns, and we will work with you to find a suitable resolution. A formal process will be followed to address any complaints or disputes if necessary.

8. Terms of Service

Services Provided: 

ARC offers professional coaching services aimed at personal transformation. We provide tools, strategies, and support to help clients overcome challenges and achieve sustainable change. Our coaching sessions are confidential, respectful, and conducted in line with the highest ethical standards.

Payment and Fees: 

Clients agree to pay for coaching sessions according to the pricing and payment terms outlined during the initial consultation. Before commencing any services, full details of fees and payment options will be provided.

Cancellation Policy: 

Clients must give at least 24 hours notice to cancel or reschedule a session. Failure to do so may result in a charge for the missed session.

Limitation of Liability: 

ARC is not liable for any personal, physical, or mental harm that may arise from the coaching process. Our coaches are here to guide and support clients, but the client is ultimately responsible for decision-making and actions.

Termination of Services:

Either party may terminate the coaching relationship at any time. Clients who wish to discontinue services should inform their coach as soon as possible. ARC will notify clients promptly if they need to terminate the coaching relationship.

Client Responsibilities:

Clients are expected to engage actively in the coaching process, take responsibility for their actions, and respect the boundaries and confidentiality of the coaching relationship.

9. Updates and Revisions

ARC reserves the right to update and revise this document as necessary. All changes will be communicated clearly to clients, and the updated version will be made available on our website.

10. Contact Us

If you have any questions about these policies or need support, please contact us:

• Email: [email protected]

• Phone: +44-7832-499-799

• Address: The Old Cafe, Oakendene Industrial Estate, Bolney Road, Cowfold, Horsham, England, RH13 8AZ

    

Privacy Policy

At ARC, we are committed to safeguarding and preserving your privacy when you visit our website or engage with our services. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with UK data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following personal data:

• Personal Identification Information: Name, email address, phone number, and postal address.

• Payment Information: Credit card details, billing address, and payment history.

• Website Usage Data: Information about how you use our website, such as IP addresses, browser type, and website interactions.

• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and track website activity.

2. How We Collect Your Data

• Direct Collection: When you fill out forms, make an enquiry, or engage with our services directly.

• Automatic Collection: Through the use of cookies and other tracking technologies when you visit our website.

3. Purpose of Collecting Your Data

We use your personal information for the following purposes:

• To provide and personalise our services.

• To process payments and fulfil your service requests.

• To communicate with you about updates, offers, and other relevant information.

• To improve our website, services, and user experience.

4. How We Protect Your Data

We implement reasonable security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We use encryption, firewalls, and secure servers to safeguard sensitive information. However, please note that no method of transmission over the internet is entirely secure.

5. Sharing Your Data

We will not sell, rent, or lease your personal information to third parties. However, we may share your data with trusted third-party service providers to help with processing payments, hosting services, or other operations necessary to run our business. These third parties are required to maintain the confidentiality and security of your personal data.

6. Cookies

Our website uses cookies to improve your experience and track website usage. Cookies are small text files stored on your device. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note that blocking cookies may impact your experience on our website.

7. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations. After this period, your data will be securely deleted or anonymised.

8. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.

• Right to Rectification: You can request corrections to any inaccurate or incomplete information.

• Right to Erasure: You may request the deletion of your data under certain conditions.

• Right to Restriction: You can ask us to restrict the processing of your personal data.

• Right to Object: You may object to certain types of data processing, including direct marketing.

• Right to Data Portability: You may request to receive your data in a commonly used format or transfer it to another organisation.

To exercise these rights, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or wish to exercise your rights, please contact us at:

Email: [email protected]
Phone: 07832499799
Address: The Old Cafe Oakendene Industrial Estate, Bolney Road, Cowfold, Horsham, England, RH13 8AZ

Disclaimer

At ARC, we are committed to empowering individuals through coaching and personal development. Our services are designed to support your growth, but please be aware of the following:

1. Coaching Services

ARC’s coaching services are intended for personal growth and transformation. They are not a substitute for medical, mental health, or other professional services. If you require professional advice, we encourage you to consult the relevant specialists.

2. Personal Responsibility

The coaching process is a partnership, and your commitment is crucial. While we provide guidance and support, you are responsible for your own choices and outcomes.

3. Results

Our services are designed to help you unlock your potential, but results may vary. We do not guarantee specific outcomes, as success depends on your active participation.

4. Limitation of Liability

ARC is not responsible for any loss, damage, or harm arising from your use of our services or website. Coaching is a personal journey, and outcomes are individual.

5. External Links

We may include links to external websites, but ARC is not responsible for their content or practices.

6. Testimonials

Testimonials reflect individual experiences and may not be representative of typical results.

7. Legal Terms

This disclaimer is governed by the laws of England and Wales. Any disputes will be subject to their jurisdiction.

By engaging with ARC’s services, you acknowledge and agree to the terms of this disclaimer. For full details of our safeguarding practices and service terms, please refer to our ARC: Safeguarding and Terms of Service.

For any questions, please contact us at:

Email: [email protected]
Phone: 07832499799
Address: The Old Cafe Oakendene Industrial Estate, Bolney Road, Cowfold, Horsham, England, RH13 8AZ